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American RTS Logo : A Towing company in New Bruanfels.
  • Writer's pictureAmerican RTS

Employee Training for Excellence

Updated: Feb 16

In the towing business, excellence is not a luxury; it's a necessity. At American Roadside & Towing Services (American RTS), we understand that excellence in service is achieved through well-trained employees who are not only skilled in towing but also excel in customer service and safety protocols. Our commitment to employee training and development ensures that we have a team of professionals who can handle any situation with confidence and expertise.


When you're facing a roadside emergency, you want the assurance that the tow operator who arrives is not just a driver but a trained expert. You want to know that they have the skills to safely handle your vehicle, the knowledge to provide courteous and empathetic customer service, and the awareness of the most up-to-date safety protocols. This is where our commitment to employee training becomes a critical component of the service we provide.


Our employees undergo comprehensive training that covers a wide range of areas. This includes towing techniques, which are constantly evolving with advancements in vehicle technology. It includes customer service training, emphasizing the importance of clear communication, empathy, and professionalism in what can be a stressful situation for our customers. It also encompasses safety protocols, which are non-negotiable in our industry. We want our employees to not only be safe but also to make our customers feel safe.


Moreover, our commitment to training is not a one-time event; it's an ongoing process. We understand that the towing industry is dynamic, and staying up-to-date with the latest standards and practices is vital. We keep our team updated with the latest industry trends and safety practices to ensure they can handle any situation effectively and with the highest degree of professionalism.


Our investment in employee training is driven by our dedication to providing a superior towing experience. We believe that a great towing experience isn't just about safely transporting your vehicle; it's about making you, our valued customer, feel secure and satisfied. When you choose American RTS for your towing and roadside assistance needs, you're not just selecting a towing service; you're choosing a partner that values expertise, courtesy, and safety. We're here to ensure that your experience with us is not just reliable but also exceptional, thanks to our dedicated and well-trained team.

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